IKEA Returns
This page helps you with how to make a return at IKEA. Our IKEA 365-day return policy means it’s OK to change your mind, you can easily return an item for exchange or refund. Sometimes what seemed perfect for your home, office or garden, just isn’t.
In-store returns | Returns via IKEA order and collection points | Parcel returns | Returns via collection | Cancelling an order
How to make a return at IKEA
We’ve simplified our IKEA return policy so that there are just three key things to remember about making a return to us.
- You have 365 days to do it.
- Bringing your receipt smooths the process.
- You can always return it to any IKEA store, no matter where you bought it.
We have detailed pages about the IKEA return policy, IKEA guarantees and appliance claims, to help you along the way.
In-store returns to IKEA
Return for free at any IKEA store, including our Order and Collection point.*
Our Exchanges & Returns area is where to head when you want to return anything to our stores. Because our 365-day return policy is simple, the process is usually smooth – especially if you bring your receipt and arrange an Express return online beforehand if this is available in your nearest store.
*Returns cannot be made to any Plan and Order Points or partner location pick-up points (lockers, mobile units or DPD pick-up points).
Express returns for IKEA Croydon, Greenwich, Lakeside, Nottingham and Wembley stores
If you have your till receipt or order number handy, follow the link below and enter your details to receive your Express return barcode. This will make your journey at the Returns counter much quicker.
Parcel returns
If the article(s) you are returning were purchased online and have a total weight of less than 10kg and can fit in a parcel of 60x50x50cm or less, it should be returned for free using Yodel.
You can return at your convenience to over 7,000 locations. Please be advised that your refund will be processed once the article(s) have been received by IKEA.
The Yodel service is only available for purchases made online. For the return of articles purchased in-store, please visit your local store along with your receipt and the article(s) you wish to return. We are unable to offer exchanges under the Yodel service.
Should you require an exchange, please visit your local store along with your order number and the article(s) you wish to exchange.
IKEA returns via collection
If you need IKEA to collect your order, you can arrange this from our Contact Us page. Please have your order number available. You will be eligible for a collection charge of £25 unless the product is faulty or not as described, in which case IKEA will cover the cost of return. Where a collection charge is applied, this will be deducted from the refund due to you.
Collection of the product(s) will only take place from the delivery address to which they were delivered.
Cancelling an IKEA order
For orders not yet dispatched, you can cancel through the IKEA Track and Manage my order page. For dispatched orders, simply cancel by contacting IKEA Customer Support Centre.
For online orders, we offer a 14-day cancellation policy. This provides a full refund, plus your basic delivery charge, if you cancel up to 14 days after the order has arrived with you.
When contacting us, please have your order number ready.
Frequently asked questions
Some of your returns-related questions will be covered on our guarantees page, appliance claims page or return policy page. All the other questions we’re asked most often are covered here.
We will make any refund due to you as soon as possible and within the following timelines:
- If you cancel before you have received the product(s), 14 days after you inform us of your decision to cancel the contract; or
- If you have returned product(s) back to us, 14 days after the day on which we receive the product(s) back from you or if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us.
You will be refunded to the original method of payment used at the time of purchase.
Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one. If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.
Gift and Refund cards(s) can be used at any IKEA store in: Gift cards cannot be returned or refunded, except in accordance with your legal rights. The balance cannot be converted into cash. The value on the card(s) cannot be used to pay credit card or IKEA Business account balances.